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Tytuł: The Regulatory Role of Logistics Information Technologies in the Effect of User Trust Tendencies on Logistics Service Quality in Exporter Enterprises
Współtwórca:
Stankiewicz, Janina - red. nacz. ; Preston, Peter- red. jęz. ; Zmyślony, Roman - red. statyst. ; Skalik, Jan - red. ; Moczulska, Marta - red. ; Adamczyk, Janusz- red.
Tytuł publikacji grupowej:
Abstract:
Research background and purpose: The logistics sector, both globally and in Turkey, has become a strategically important and rapidly evolving industry. Technological advancements are reshaping service delivery, enabling faster and more efficient transportation. Within this dynamic landscape, understanding user expectations and perceived service quality is essential. This study investigates the impact of exporter enterprises` trust tendencies toward logistics service providers on perceived logistics service quality, while also examining the moderating role of logistics information technologies (LIT). ; Design/methodology/approach: The study was conducted with exporter enterprises using services from five major logistics providers. A purposive sampling method was applied to target firms engaged in international trade. Data were collected via an online questionnaire; after removing 16 invalid responses, the final sample consisted of 434 enterprises. This exceeded the minimum sample size (n > 384) required by the infinite population formula. Data were analyzed using SmartPLS 2024. ; Findings: Exporter firms? trust in logistics providers - especially regarding helpfulness and competence - significantly and positively affects perceived logistics service quality. However, as the use of LIT increases, the importance of interpersonal trust declines. Instead, system-based factors such as security and reliability gain prominence in shaping service quality perceptions. ; Value added and limitations: The study offers empirical evidence of the moderating effect of LIT in the trust-service quality relationship, contributing valuable insights for logistics professionals and exporter enterprises. However, its scope is limited to specific exporters and logistics firms. Future research should consider a broader range of enterprise types and examine trust-technology interactions in varied logistics contexts.
Wydawca:
Zielona Góra: Faculty of Economics and Management Press
Format:
Identyfikator zasobu:
DOI:
Strony:
Źródło:
Management, vol. 29, no 2 (2025)
Jezyk:
Prawa do dysponowania publikacją:
Biblioteka Uniwersytetu Zielonogórskiego
Kolekcje, do których przypisany jest obiekt:
- Repozytorium > Jednostki organizacyjne > Wydział Ekonomii i Zarządzania
- Repozytorium > Typy utworów > Artykuły
- Repozytorium > Czasopisma naukowe i serie wydawnicze UZ > Management
- Repozytorium > Czasopisma naukowe i serie wydawnicze UZ > Management > Management, volumen 29 (2025)
Data ostatniej modyfikacji:
20 sie 2026
Data dodania obiektu:
20 sie 2026
Liczba wyświetleń treści obiektu:
5
Wszystkie dostępne wersje tego obiektu:
https://zbc.uz.zgora.pl/repozytorium/publication/110010
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ElRabbat, Samar Ahmed Arous, Jamel Ali Hima, Nadia Ali ElAwad, Islah Hassan AlRuwaili, Roaa Taysir Stankiewicz, Janina - red. nacz. Preston, Peter- red. jęz. Zmyślony, Roman - red. statyst. Skalik, Jan - red. Moczulska, Marta - red. Adamczyk, Janusz- red.
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