Stankiewicz, Janina - red. nacz. ; Preston, Peter- red. jęz. ; Zmyślony, Roman - red. statyst. ; Skalik, Jan - red. ; Moczulska, Marta - red. ; Adamczyk, Janusz- red.
Research background and purpose: eWOM, an evolution of traditional word-of-mouth via social media, plays a key role in influencing consumer decisions, particularly in Vietnam`s growing ecotourism sector. This study examines eWOM`s effect on ecotourism intention, with online review credibility as a moderator and trust, attitude, and perceived destination image as mediators, applying the TPB and the S-O-R framework. ; Design/methodology/approach: A convenience sample of 608 Vietnamese respondents was surveyed. Data were analyzed using PLS-SEM in SmartPLS 4.0 to test hypothesized relationships and moderation effects. ; Findings: eWOM positively influences trust, attitude, perceived destination image, and ecotourism intention. Online review credibility positively moderates the effects of eWOM on trust, perceived destination image, and intention, but not on attitude. ; Value added and limitations: This research extends TPB and S-O-R by integrating online communication factors into ecotourism intention models. It offers practical implications for destination marketing, particularly in enhancing review credibility to strengthen trust and positive perceptions. Limitations include the use of non-probability, convenience sampling and the focus on Vietnamese ecotourism, which may restrict the generalizability of findings.
Zielona Góra: Faculty of Economics and Management Press
Management, vol. 29, no 2 (2025)
Biblioteka Uniwersytetu Zielonogórskiego
20 sie 2026
20 sie 2026
5
https://zbc.uz.zgora.pl/repozytorium/publication/110012
| Nazwa wydania | Data |
|---|---|
| Electronic Word-of-Mouth Marketing in the Promotion of Ecotourism - The Role of Trust and Perception | 20 sie 2026 |
Thao Nguyen Thi Phuong Anh Nguyen Van Stankiewicz, Janina - red. nacz. Preston, Peter- red. jęz. Zmyślony, Roman - red. statyst. Skalik, Jan - red. Moczulska, Marta - red. Adamczyk, Janusz- red.
Rogala, Piotr Wawak, Sławomir Stankiewicz, Janina - red. nacz. Preston, Peter- red. jęz. Zmyślony, Roman - red. statyst. Skalik, Jan - red. Moczulska, Marta - red. Adamczyk, Janusz- red.
Shili, Aicha Toukabri, Maher Stankiewicz, Janina - red. nacz. Preston, Peter- red. jęz. Zmyślony, Roman - red. statyst. Skalik, Jan - red. Moczulska, Marta - red. Adamczyk, Janusz- red.
Nguyen, Thuc Ngoc Thi Phan, My Duyen Thi Pham, Anh Nguyet Stankiewicz, Janina - red. nacz. Preston, Peter- red. jęz. Zmyślony, Roman - red. statyst. Skalik, Jan - red. Moczulska, Marta - red. Adamczyk, Janusz- red.